Privacy Policy

We collect information that helps us match you with the right companion, process your orders, and keep your account secure. This may include:

• Account details: name, email address, phone number, and password when you register.
• Order information: billing and delivery address, chosen payment method, pet preferences, and order history.
• Inquiries and messages: questions you submit through our Ask an Expert or pet inquiry forms.
• Device and usage data: IP address, browser type, pages visited, and interactions with our site — collected through cookies and similar technologies.

We use your information to:

• Process and confirm orders and inquiries.
• Connect you with sellers and send order-related notifications.
• Provide customer support and expert advice.
• Improve our website, products, and services.
• Send occasional updates, promotions, or care tips (only with your consent, which you can withdraw at any time).
• Protect against fraud and keep our community safe.

We do not sell your personal information. We only share it in limited circumstances:

• With sellers: when you inquire about or purchase a pet, we share your contact details so the seller can arrange payment and delivery directly.
• Service providers: trusted partners who help us with email delivery, hosting, analytics, and payment processing.
• Legal compliance: when required by law or to protect our rights, users, or animals.

We use cookies and similar technologies to remember your preferences, keep your cart intact, understand how visitors use our site, and deliver relevant content. For more details, please see our Cookies Policy.

We use industry-standard security measures including encryption, secure hosting, access controls, and regular monitoring. While we work hard to protect your information, no online service can guarantee 100% security. We encourage you to use a strong, unique password and keep it confidential.

Depending on your location, you may have the right to:

• Access, update, or delete your account information.
• Withdraw consent for marketing communications.
• Request a copy of the data we hold about you.
• Object to or restrict certain processing activities.

To exercise these rights, contact us using the information at the bottom of this page.

We keep your personal information only as long as necessary to provide our services, fulfill legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we delete or anonymize it securely.

The Pawfect Haven is not intended for children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will remove it.

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of the page and notify users of significant changes where required.